Analyst, Product Eng Serv. Now, Sofia, Bulgaria

Requisition ID: 35820

Office Country: Bulgaria

Office City: Sofia

Division: Information Technology

Contract Type: Fixed Term

Contract Length: 3 years

Posting End Date: 31/07/2026

Help us build a smoother, smarter employee experience. In this role, you'll shape ServiceNow solutions that power HR and workplace services every day. From onboarding journeys to booking tools, you'll be hands-on across modules and learn the platform as you go.

What you will do:

• Configure HR workflows that keep people moving
• Build and refresh the Employee Center portal
• Create clear, helpful knowledge articles
• Support onboarding/offboarding templates
• Set up desk and room booking features
• Test workflows and spot issues early
• Help employees with system-related questions
• Keep documentation up to date
• Build simple dashboards to track key metrics
• Support FSM and other ServiceNow modules

What you will bring:

• Education or experience in a relevant field
• Understanding of HR or workplace processes
• Basic scripting knowledge (JavaScript, UI policies, business rules).
• Interest in improving employee experience
• Comfort with data and detail
• Strong communication and support skills
• Basic ServiceNow knowledge and eagerness to grow

Why join us:

• Kick‑start your ServiceNow career with hands‑on experience across HR and Workplace modules, guided directly by experienced platform engineers.
• Build strong technical skills in scripting, configuration, testing, portals, FSM, and enterprise workflow design while contributing to tools used across the organisation.
• Grow in a supportive team culture with access to training, certifications, and development opportunities on one of the industry's most in‑demand platforms.